- What do I get on the first day?
- Your full first report, in your account and as a PDF. You do not wait a month to see where you stand.
- Why is Care billed every three months?
- The first ninety days is where most of the work is: we work through everything that is wrong today, one fix a week. Billing by the quarter matches how the work actually runs. There is an annual price too, which works out to two months free.
- Do you need access to my website?
- Not for Pulse. For Care, either works: if you can give us access, we make the changes; if someone else runs your site, we send them a change sheet with the exact text to paste in, and next month’s scan tells you whether they did it. The price is the same. Plus includes publishing pages, so it does need access.
- Do you need any patient or client information?
- No. We never ask for it and never hold it. Everything we check is public. Review requests, where your professional rules allow them, go out through your own messaging tool from a kit we prepare.
- Do you guarantee rankings?
- No. Nobody controls Google. We measure where you appear, fix what is wrong, and check that each fix took. What that does to your rankings shows up in the next report, whichever way it goes.
- What if your scanner cannot reach my website?
- Some sites block automated checks. We test yours before you pay. If we cannot reach it, we tell you then, and we do not take your money for a report we cannot fill.
- Can I buy a single fix without moving to Care?
- Yes. On any plan, each item on your fix list has a fixed price beside it, most of them $29–$69. No quote, no call.
- Why is Plus limited to 25 practices?
- Because it is real work by a person every month, and we would rather cap it than thin it out.
- Can I cancel?
- Pulse and Plus are monthly and you can cancel at any time from your account. Care runs to the end of the quarter or year you have paid for.